Informativa sui rimborsi

Thank you for your support and trust. Your satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to assist you at any time.

We offer a 30-day return window starting from the date of delivery (based on the logistics system's confirmed delivery time).

Return Conditions: Items must be unused, unwashed, undamaged, and in their original packaging with all tags intact.

Please inspect your package immediately upon receipt. If you encounter any of the following issues, contact us within 48 hours:

The item was damaged during shipping

The received product does not match your order (incorrect item sent)

The product has a manufacturing defect

Resolution: We will cover all return shipping costs for these cases and arrange for an immediate replacement or full refund.

To ensure efficient processing, please do not return items without prior communication:

Contact Customer Service: Send an email to our official support address LivantaService@outlook.com with your order number and reason for return (include clear photos if the issue is quality-related).

Obtain Return Authorization (RMA): Our team will review your request within 24 hours and send you an RMA number along with detailed return instructions.

Arrange Pickup or Prepaid Label: For eligible returns, we will provide a prepaid shipping label or coordinate a courier pickup at no cost to you.

Send the Package: Pack the item securely and hand it over to the courier.

Inspection Timeline: We will complete a quality check within 3-5 business days after receiving your returned item.

Refund Method: Once approved, the refund will be automatically processed back to your original payment method.

Refund Processing Time: Refunds typically arrive within 10 business days. If you do not receive your refund after 15 business days, please check with your card issuer first, or contact us and we will provide a transaction reference number for follow-up.

If you have any questions about returns or refunds, feel free to reach out:

Official Support Email: LivantaService@outlook.com

Response Commitment: We aim to reply to all inquiries within 24 hours on business days.